Key Findings
IT Capability Gap
From the IT Capability Gap section, 2009 Third-Party Logistics Study:
“Perhaps as a result of perceived 3PL IT deficiencies, 3PL users tend to manage customer-facing and planning applications internally. As seen in Figure 14, 94% of shipper respondents operate customer order management and 91% run supply chain planning applications internally, while just a small percentage (5% and 4%, respectively) outsource these. A handful (5% and 4% of those who currently manage the IT applications internally) would like to outsource them.”
and
“Surprisingly, 3PL respondents report they are increasingly offering their IT platforms on a subscription basis, as a part of their service contract. IT services most likely to be sold this way are transportation management (planning), transportation management (execution), warehouse/distribution center management, visibility and customer order management. An average of 10% of the 3PLs responding indicate that they offer all of these services today on a subscription basis.”
To more clearly understand the context in which these statements were made, take a look at the full report.
